What happens if I am not entirely satisfied with my product?
My Perfume Shop will check and verify each and every product before shipping. If an error has occurred e.g. if the perfume is broken or faulty, the product must be returned within 7 days. If you return a product, please include: full details and an explanation as to why you were not satisfied with the product. Please also note that products must be returned in their original box.
All valid returns will be replaced and shipped within 5 working days once we have received the damaged product and verified the issue.
However, the return of unwanted items is at our discretion and we’ll only consider returns on goods that are unopened and in original condition with all tags and/or packaging.
Please note that we do not arrange for the return unless we have sent the incorrect product.
What happens if I want to return goods for an exchange or refund?
As per the South African Consumer Act, you are welcome to return any product provided that the product is in the same condition, and it has not been used and is still in its sealed packaging. My Perfume Shop honours a 7-day full refund policy (excluding courier delivery charges).
Please send the product back at your own cost, as you received it, un-opened and un-used. When the product arrives we will inspect it and see if it is liable for an exchange or refund. A copy of our order must accompany your product. Products that are sent back with no documentation are not accepted. Please note that products must be returned in their original packaging.
Please note that we do not arrange for the return unless we have sent the incorrect product.
A full refund will be issued in the circumstance that you do not want to exchange the product and refund may take 5 working days to clear in your account.
If a perfume has been opened and returned for refund/replacement and the product passes all quality checks, a surcharge of 20% will be levied plus all courier fees will be deducted from the purchase price.
If you wish to exchange the item for something else, you will be liable for return / exchange shipping costs. My Perfume Shop honours a 7-day return and exchange policy.
What happens if my parcel is damaged on arrival?
Should a product be damaged at the time of delivery you are required to not accept the parcel from the courier or if it’s delivered you must notify us within 24 hours of any damages. Please document any damage with photo evidence.
What happens if I want to change my order once I have placed it?
You are more than welcome to change your order, unless your order has already left our warehouse. Please contact us urgently to inform us before we pack and ship!
If it has already been shipped to you it is still possible to return it. However, you will be liable for the courier cost if any is incurred.
However, the return of unwanted items is at our discretion and we’ll only consider returns on goods that are unopened and in original condition with all tags and/or packaging. We will issue a store credit for such items and the freight costs will be deducted from such a credit.
Special request orders
We charge a 50% handling fee for cancelled requests on special import orders (products not listed in our catalogue).
What happens if I have put in the wrong address
In the case that a parcel gets send back to us because it could not be delivered or the delivery address was wrong it will incur an additional delivery fee when it gets re-delivered. Please always be sure that the delivery address is correct and double check it when you place your order. If there is a mistake in the address please contact us immediately.
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